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UX researcher with a computer science background who studies how people understand, navigate, and use digital systems. I draw on interviews, usability testing, information architecture, and research synthesis to turn observed behavior into design decisions.
where I've worked
Experience
Robotic Process Automation Developer
BMO U.S. · Vehicle & Equipment Finance
Jun 2026 – Present
Completed UiPath automation development training and began
applying RPA concepts to existing business processes,
applications, and automation workflows.
Review existing scripts, process documentation, and
application workflows to understand automation logic,
dependencies, and support requirements.
UiPath
Automation
Process Analysis
Rotational Development Program
BMO U.S.
Jul 2024 – Jun 2026
Completed four rotations across Consumer Lending, Retail
Payments, Business Process & Optimization, and Risk &
Operations.
Conducted stakeholder interviews, competitive analyses,
heuristic reviews, and workflow assessments to identify
customer and employee pain points and recommend experience
improvements.
Created current- and future-state process maps using BPMN 2.0
and synthesized qualitative and quantitative findings into
recommendations for cross-functional and senior stakeholders.
Supported product and process strategy across lending,
payments, operations, and risk initiatives through research,
data analysis, and competitive benchmarking.
Supported automation and risk initiatives, including
Power Automate workflow improvements and employee-access
audits across 500+ accounts.
Consumer Lending
Retail Payments
Business Process & Optimization
Risk & Operations
research in practice
Selected UX Projects
SHEIN Usability Evaluation
Winter 2026
Independent academic team study · DePaul HCI 460
I moderated testing sessions, observed team-led sessions, contributed to the shared report and presentation, and presented results. Among five formal participants, filtering had 2 of 5 full completions; favorites had 5 of 5.
Sigma Gamma Rho Navigation Research & Coded Redesign
2025–2026
Information architecture · front-end implementation
Card sorting and tree testing with nine participants per phase informed a clearer membership path. I carried the research into a coded website redesign; the public case study shows the interface and its untested decisions.